MAKING A CLAIM


If you insure directly with CaSE Insurance

If you have to make a claim, please report it immediately to the relevant insurer. As a CaSE client you will find contact details for insurers are always contained in the back of the relevant policy document.

If you can’t find your policy or you are not sure how to make the claim, or you have made the claim but want some help, please call our claims team directly on 01372 227 636 or via our switchboard on 0333 800 9838.

If you have a broker

Your broker will advise you how best to make a claim. Some like you to report it straightaway to the insurer in which case contact details are always provided in your policy documentation

Some brokers however prefer you to report a claim to them first, except perhaps when their office is closed.

Top tips for dealing with incidents…

Generally

  • Tell the insurer (or your broker as explained above) as soon as you possibly can after an incident has occurred that might lead to a claim
  • Use your insurer or broker as your close adviser; ask them what to do.
  • Don’t spend the insurer’s money without permission unless there is a risk of further loss, damage or injury in which case commit as little as possible to sort the immediate issue

Injury or damage to a third party or property

  • If an injury is involved, provide the necessary assistance to the injured party.
  • Obtain the names, addresses and telephone numbers of the involved parties. Try to obtain a brief description of what occurred.
  • Obtain names, addresses and telephone numbers of any witnesses.
  • Give factual details based on your knowledge and recollection of the incident. Cooperate fully with police or any authorities investigating.
  • As soon as possible, contact the insurer to report the incident

Work accident

  • If a member of staff is injured, provide the necessary assistance to the injured party.
  • Ensure you have names, addresses and telephone numbers of the involved party. Try to obtain a brief description of what occurred.
  • Obtain names, addresses and telephone numbers of any witnesses.
  • Follow your organisation’s standard procedures regarding the reporting and recording of such incidents and in particular ensure the RIDOR regulations are followed.
  • Give factual details based on your knowledge and recollection of the incident. Cooperate fully with police or any authorities investigating.
  • As soon as possible, contact the insurer (or your broker) to report the incident

Property damage

  • Call the insurer as soon as you are aware of the incident. They will advise on what action you should take.
  • If you are unable to contact the insurer quickly and the damage poses a threat to your security or further loss or injury, take immediate action to resolve the problem using a qualified third party where there is any risk if you were to take personal action.

Employment-related issue

  • Do obtain (and follow) the insurer’s advice as to the procedure to be adopted.
  • Don’t take any action which you think may involve the potential for an employee dispute, don’t admit liability or make any offer or promise of payment without first consulting your insurer.
  • Don’t incur Legal or Professional Expenses without their prior consent.