When you experience a loss or circumstance that may lead to a claim, CaSE Insurance is there to support you. Your policy documents will include all the relevant contact details for your insurer's claims department and instructions on how to notify or make a claim 24 hours a day. However, if you do need help, our claims team is available to support you during office hours on 0333 800 9838.
01 Contact your insurer
If anyone is injured, provide the necessary assistance to the injured party first, then contact your insurer to report the incident. If you do not know your insurer claims contact, or you need assistance, you can contact us.
02 Follow insurer advice
Your insurer will provide advice on the claims process and how you should proceed in your response to the incident. Where possible, you should consult them before paying for any temporary repairs or other expenses.
03 Record evidence
Record contact details of anyone involved, as well as witnesses. Make efforts to preserve any CCTV or other evidence of the incident and ensure this is kept safe; this may be relevant to insurers when assessing your claim.
04 Moving forward
Discuss with insurers if there are any steps that you should take immediately to prevent a re-occurrence. Review relevant risk assessments and your Business Continuity Plan to prevent this claim happening again.