We receive very few complaints and always try and resolve them swiftly and amicably but we are covered by the Financial Ombudsman Service. Private customers and micro-organisations may pursue complaints with the Financial Ombudsman Service if we cannot resolve them. Further information is on the Financial Ombudsman Service website.

Online Dispute Resolution

If you have a problem with something you buy online, you may be able to use the Online Dispute Resolution website to try and reach an out of court settlement.